Version 1.0, Updated: 12.02.2019


Our Privacy Policy for services

1. Introduction

PLAY FORTUNA Casino (hereinafter – the “Casino”, “PLAY FORTUNA”, “We”, “Us” or “Our”), values its Player’s (hereinafter – the “Player” or “You”) privacy and confidentiality.

This Privacy Policy aims to help You understand how We collect, process and store Your Personal Data, described in Clause 3 of this Policy, when You engage with PLAY FORTUNA and use Our services via the Website (hereinafter – the “Website”). This Policy together with Terms and Conditions and Cookie Policy is available on Our Website and contains information on how We process and collect any Personal Data that You provide to Us. Please carefully read through the information below. By visiting Our Website You are accepting and consenting with this Policy.

  • In this Privacy Policy, You can find an explanation of how You can ensure that Your Personal Data is handled in a responsible manner and in accordance with applicable data protection legislation.
  • The Privacy Policy is created to help You understand what data We collect, why, and how We will treat Your Personal Data.
  • The Privacy Policy also describes Your data protection rights, including Your right to object some of the processing which We carry out.

2. Contact details

When You register for an account on Our Website, play and contact PLAY FORTUNA, We as the Data Controller are responsible for the processing of Your Personal Data carried out by Us or on Our behalf.

The Data Controller for Your Personal Data is:

NETGLOBE SERVICES LIMITED (registration number НЕ 313864) Address: 79 Spyrou Kyprianou Avenue, Protopapas Building, 2-nd floor, office 201, 3076 Limassol, Cyprus Email: email

We have also appointed a Data Protection Officer (hereinafter – “DPO”). If You have any questions regarding the processing of Your Personal Data, including any requests for the application of Your legal rights, You can contact Our DPO: email. The time limit for responding to any request is 30 (thirty) calendar days.

If your country has a data protection authority, You also have the right to contact it with any questions or concerns you may have.

3. What Personal Data do We process?

Personal Data means any information about You which can be used, on its own or together with other information, to identify directly or indirectly You as a person. It does not include data where the identity has been removed (anonymous data).

The Personal Data collected and processed on You can be grouped into the following categories:

  • Identity Data includes first name, maiden name, last name, username or similar identifier, title, date of birth, gender and customer ID.
  • Contact Data includes residential and billing address, email address and telephone number(s).
  • Financial Data includes details of Your sources used to deposit money with Us, as well as bank account, payment card or payment account details, including information contained within any bank statements.
  • Transaction Data includes details about any deposits and withdrawals, wagering and other details of games You have played on Our Website.
  • Technical Data includes internet protocol (IP) address, Your login data, browser type and version, time zone setting and location, language use, browser plug-in types and versions, operating system and platform and other technology on the devices You use to access the Website.
  • Usage Data includes information about how You use Our Website and the products and services offered on the Website, Your username and password (encrypted), information on the games played, login and logout times, duration of Your game play, information on claimed bonuses and promotions and Your responsible gaming and AML classification.
  • Marketing and Communications Data includes Your preferences in receiving marketing material from Us and Our third parties and Your communication preferences.
  • The information collected with the help of cookies, read more about cookies and for what purpose We use them in Our Сookie Policy.
  • We may also collect additional information about You when You provide such information to Us through Your use of Our services.

4. For what purposes and on which basis do We process Your Personal Data?

4.1 To fulfill Your contract with Us, that is the Terms and Conditions, in order to:

  • Administer and manage Our customer relationships that is providing Our services to You. This includes helping You to create and manage Your account and access Our services.
  • Perform operations related to Your participation in the game play or use of Our services, e.g. providing Our customer service function (including assisting and tracking issues about customer service).
  • Carry out security reviews to verify Your account for suspected breaches of Our Terms and Conditions and/or of applicable law and regulations.
  • Process and verify Your bets and other online transactions, including payment transactions.

4.2 To fulfill Our legal and regulatory obligations (such as licensing requirements and Anti Money Laundering Regulations):

    • Monitor game play and transactions to investigate fraud, terrorism and money laundering.
    • Provide a variety of tools in order to control and monitor Your gaming habits and manage problem gambling.
    • Carry out required due-diligence procedures.
    • Conduct age and identity verification procedures.

4.3 For business and operational purposes on the basis of Our legitimate interest:

When We, for instance, perform statistical analysis, the processing is based on a balance of interest, which means that We have a legitimate interest in the processing of data (that is a commercial interest in developing Our services). We are processing Your Personal Data on the basis of Our legitimate interest in order to:

      • Contact You about Our services.
      • Provide You with tailored services, assistance and feedback if You have questions regarding Your use of Our services.
      • Perform statistical analysis to improve and develop Our current games and services and develop new and exciting features. In carrying out such an analysis, We will mainly use the data in an aggregated form.
      • Investigate complaints and monitor accounts to prevent the use of unfair practices.

4.4 In accordance with Your preferences and on the basis of Your consent:

      • Customize marketing material and Your website experience, e.g. by recommending appropriate games/services and presenting You with targeted bonus offers and similar. Such customization is based on the history of the game and promotions and services in which You participated.
      • Sending marketing material, e.g. information on new services and promotions, which, in Our opinion, may be of interest on the basis of promotions and services in which You participated.

If We have performed any data processing that will require Your consent, We have obtained such consent from You in connection with the specific processing activity.

5. To whom do We disclose the Personal Data?

Your data can be shared within Our group for business and operational purposes and in order to develop and improve Our services further. It can also be disclosed to external parties that provide Us with services, e.g. IT/system support services and game providers who provide game products on our Website and who require such data to allow You to participate in a game and to determine the outcome of the game. Further, Your data can be disclosed to third parties such as banks, credit card companies and other parties involved in investigations (e.g. anti-money laundering investigations) to detect and prevent fraud or other security or technical problems. We may also disclose Your data to other public authorities, if required by law, regulations or administrative decisions.

We store your personal information on Our servers located in the EU/EEA. If We transfer Your data to external parties outside of the EU/EEA, We guarantee that there is a legal basis for the data transfer and that Your Personal Data continues to be protected e.g. by including the Standard Contractual Stipulations of the EU Data Commission (available on the website of the EU Commission) in Our agreements with parties that can access Your Personal Data.

6. For how long is your Personal Data stored with Us?

We retain the Personal Data only as long is it necessary to fulfill the purposes for which the data was collected. Due to regulatory requirements (such as licensing requirements), most of Your data is stored as long as You are registered with PLAY FORTUNA. In case You want to close or delete Your account, all data (such as which segment You belong to or any other information generated for marketing purposes) is erased, unless it is required by legislation or regulatory requirements (such as licensing requirements) that We retain the data. In that case, such data will be kept as long as required in accordance with the requirements of the law and/or regulations (e.g. minimum of 5 years after the deleting Player’s game account).

7. Your rights under applicable Data Protection legislation

In accordance with the current legislation on Data Protection, You are entitled to the following rights in connection with our processing of Your Personal Data:

      • Right to be informed and right to access, that is the right to receive information about what data we process about You and a copy of the processed Personal Data.
      • Right to rectify, that is the right to correct inaccurate information.
      • Right to erase, that is the right to get Your data deleted or removed. This right is not absolute and will not apply if legitimate and overriding reasons apply.
      • Right to restrict processing, that is the right to request restriction of Our processing of Your data. In this case We can still store Your data, but will not use it further.
      • Right to data portability, that is the right to request the transfer of Your Personal Data from Us to another company.
      • Right to object to certain type of processing of Your Personal Data, including processing for direct marketing.
      • Right to withdraw Your consent, however, the review will not affect the legality of the processing based on Your consent prior to the withdrawal.
      • Right to file a complaint with your national data protection regulator, if You believe that Our processing of Your Personal Data is not compliance with the applicable Data Protection legislation.

Some of the rights above apply only in certain cases. If You want to exercise any of Your rights, please contact Us via the contact details above.

8. Withdrawing Your Consent

Where We process Your Personal Data based on Your consent You always have the right to withdraw Your consent for processing of Your Personal Data or to change channels for receiving information at any time by changing the settings in Your account.

If You want to unsubscribe from receiving marketing materials – in each e-mail there is also a way for You to unsubscribe or “opt-out” in any marketing We send you.

You should be aware that even if You do not consent to receive marketing messages, You may still receive the occasional service email from PLAY FORTUNA which shall inform You of any changes to Terms and Conditions and this Privacy Policy, as well as anything else that may impact the service We provide to You.

9. Automated decision making and profiling

We are taking numerous measures to meet the requirements under the rules around Anti Money Laundering, anti-terrorist financing, fraud and responsible gaming. In order to do this We may rely on programs that monitor player behavior. We may also use segmentation in order to divide Our Players into groups based on the behavior, e.g. in the area of marketing.

10. Data Security Measures

We understand the importance of data security measures and techniques and strive to ensure that Your data is safe with Us. We have put in place several measures to protect Your data from unauthorized access to and alteration as well disclosure and destruction of information.

11. Translations of this Privacy Policy

We have translated this Privacy Policy from English into other languages. We have done this to ensure that Our Players are clear about how We treat their Personal Data. In case of any discrepancy between the meanings of any translated versions of this Privacy Policy, the meaning of this English language version shall prevail.

12. Changes to this Privacy Policy

This Policy may be adjusted from time to time. You will always find the latest version of this Policy on Our website. If We make any significant changes to this Policy, We will notify You of these changes, either by email and/or by adding information about the changes on Our Website, before any the changes take effect.